Ever walked into a place and felt clueless? Imagine the same for your Airbnb guests. An Airbnb house manual is the compass they need, and crafting the perfect one can elevate their stay from ordinary to extraordinary. Let’s dive into this essential tool!
What is an Airbnb House Manual?
An Airbnb house manual is a comprehensive guide that hosts provide to their guests. Think of it as a handbook, detailing everything guests need to know about the property and its surroundings.
Why an Airbnb House Manual is a Must-Have
Ever heard the saying, “Knowledge is power?” For guests, knowledge is comfort. A well-prepared manual:
- Reduces common queries, saving both the host and guest time.
- Enhances guest autonomy, allowing them to solve minor issues themselves.
- Provides a touch of personalization, showcasing the host’s thoughtfulness.
- Boosts positive reviews, as informed guests are often happier guests.
You might be interested in this podcast episode on “How to Earn 5-Star Reviews for Your Non-Perfect Property“
What Exactly Does a One Page Airbnb House Manual Contain?
A Welcome message
The first impression is often the lasting one. A heartfelt welcome message not only sets a positive tone but also establishes a connection between you and your guests.
Personalize it by mentioning their names and expressing genuine excitement about hosting them. Maybe even sprinkle in a local greeting or phrase.
It’s these small touches that transform a property into a home away from home for your guests.
House rules
House rules are the backbone of a harmonious stay. They ensure that guests know what’s expected of them. Whether you’re particular about not wearing shoes indoors or you’d like to enforce quiet hours post 10 PM, being upfront about these rules helps avoid misunderstandings later.
It’s not just about listing the rules but explaining the ‘why’ behind them. For instance, if you have a no-pets policy due to allergies, mention it. This transparency fosters respect and understanding.
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Check-in/check-out procedures
The beginning and end of a guest’s stay are pivotal moments.
Detailed check-in instructions, including how to access the property, where to find keys, or who to contact upon arrival, can alleviate the stress of traveling.
Similarly, clear check-out procedures, like where to leave the keys or any specific cleaning requests, ensure a seamless departure. It’s all about making transitions as smooth as possible.
You might be interested in this podcast episode on “What to do Before, During & After Airbnb Guest Bookings“
WiFi credentials
In this connected era, WiFi is almost synonymous with oxygen for many! Clearly display the network name and password. Consider adding a touch of humor, like “For endless browsing, connect to ‘ParadiseStay’ with password ‘RelaxAndEnjoy’.
You can even create your very own personalized WiFi page with StayFi to customize even further.
Appliance instructions
Every appliance has its quirks. A simple guide on how to operate the washing machine, coffee maker, or thermostat can save guests time and prevent potential mishaps. It’s about enhancing convenience and ensuring they can make the most of the amenities you offer.
Emergency contact information
Safety should always be a priority. List down local emergency numbers, including police, fire, and medical services. Additionally, provide a personal contact—someone they can reach out to in case of property-related concerns or emergencies.
Local transportation details
Empower your guests to explore! Provide details about the nearest subway station, bus stops, or even local bike rental spots. If you’re in a more remote location, perhaps recommend reliable taxi services or car rental agencies.
Local recommendations
Your personal favorites can become their cherished memories. Share that quaint cafe around the corner that serves the best latte, or the hidden park that offers serene sunset views. It’s these insider tips that elevate a guest’s experience from good to unforgettable.
Housekeeping and trash procedures
A clean space is a happy space. Guide guests on how to handle trash—where to dispose of it, the recycling protocols, and any specific trash collection days. This not only maintains cleanliness but also ensures adherence to local regulations.
You might be interested in this podcast episode on “Hiring Your OWN Housekeeping Team for Airbnb“
Parking instructions
For guests arriving by car, clear parking instructions are invaluable. Specify if you offer dedicated parking, any associated costs, or if there’s street parking with particular rules. The goal is to save guests from potential parking woes.
Safety information
Beyond emergency contacts, highlight the location of safety equipment like fire extinguishers, first aid kits, and smoke alarms. If there are specific evacuation routes or safety procedures, detail them out. It’s always better to be prepared.
Neighborhood etiquette
Every neighborhood has its unique charm and set of unspoken rules. Maybe it’s a tradition to greet neighbors with a wave, or perhaps there’s a weekly farmers’ market that guests should know about. Informing guests about these nuances ensures they blend in seamlessly and enjoy an authentic local experience.
How to Add a House Manual to Your Listing
Airbnb has made it incredibly user-friendly for hosts to incorporate a house manual into their listing.
To do this, first, log into your Airbnb account and select the listing you wish to update.
Within the dashboard, you’ll find a section labeled ‘House Manual‘.
Here, you can input all the essential details that guests need to know about your property.
This digital version is especially handy for guests who like to plan ahead and familiarize themselves with the property before arrival.
However, it’s equally important to have a physical copy of the manual in the property. This ensures that guests can easily access crucial information, even if they don’t have their devices handy or if there’s an issue with internet connectivity.
Don’t let poor management crush your returns.
Follow my 3-step mandatory reservation checklist to ensure your property is prepared to maximize returns.
Why You Have to Update Your STR Manual Regularly
The world of short-term rentals is dynamic, with changes occurring frequently. Maybe you’ve upgraded your internet and have new WiFi credentials.
Maybe you’ve revised some house rules based on past guest experiences. Or maybe there’s a new, must-visit cafe in the neighborhood that you’d love your guests to try.
Regularly updating your house manual ensures that it remains a relevant, accurate, and valuable resource for your guests. It’s not just about adding new information but also about removing outdated details. An up-to-date manual reflects a host who is attentive, proactive, and genuinely invested in ensuring their guests have the best possible stay.
So, set a reminder for yourself to review and update your manual every few months. Your guests will surely appreciate the effort!
Excellent hosts go above and beyond Airbnb’s house manual, and they create their own digital guidebook. For this we use Hostfully.
Frequently Asked Questions
While details are essential, brevity is crucial. Aim for clarity without overwhelming guests.
Absolutely! Personal touches, like local anecdotes or personal recommendations, can make your manual stand out.
Consistency is key. If your listing has a vintage vibe, why not give your manual a retro touch?
While a physical printout is essential, also consider a digital PDF version for guests who prefer to access information on their devices.
